Veteran Infrastructure LLC is a Baltimore, Maryland HVAC mechanical contractor. This policy explains how we collect, use, disclose, and protect personal information obtained through our website, telephone calls, email, text messaging, and service operations.
Information We Collect
We may collect names, telephone numbers, email addresses, service and billing addresses, property or equipment information, service-request details, communication records, and other information supplied when someone requests or receives service.
How We Use Information
- Respond to inquiries and schedule, coordinate, and perform HVAC services.
- Route service information to authorized employees and designated dispatch contacts.
- Communicate about service status, safety, billing, and account administration.
- Maintain records, improve operations, prevent fraud, and comply with legal obligations.
Text Messaging and Mobile Information
Veteran Infrastructure uses text messaging for operational service and dispatch communications. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers that support our operations, such as communications or customer-service providers, is permitted only as necessary to provide those services. Text-message originator opt-in data and consent will not be shared with third parties.
Disclosure of Information
We may disclose information to employees, technicians, subcontractors, and service providers that need it to perform legitimate business functions; when required by law; or to protect the rights, safety, or property of Veteran Infrastructure, our customers, or others. We do not sell personal information.
Retention and Security
We retain information only as long as reasonably necessary for the purposes described above and use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure.
Your Choices
You may request access, correction, or deletion of your information, subject to legal and operational requirements. To stop text messages, reply STOP. For text-message assistance, reply HELP.
Contact Us
Questions or privacy requests may be sent to Sempersolutions1775@gmail.com.
Related Terms
See our SMS Terms of Service.